Dishonesty, fraud, and bureacracy interfere with aid efforts

The Englishes describe relief efforts in Duplin County, which started the process at a disadvantage because it lacked a Red Cross center. The process was marred by dishonesty, fraud, and painfully slow bureaucracy exacerbated by inefficient cooperation between federal and state agencies. The picture the Englishes paint is of governmental agencies, in particular at the state level, totally unprepared for disaster relief.