Implementation of bureaucratic changes leading up to Hurricane Floyd
Moore describes the build-up of Hurricane Floyd in 1999 and discusses briefly how the flooding immediately began to affect eastern North Carolina. Moore goes on to discuss the bureaucratic reaction to the storm, which he orchestrated as the head of Crime Control and Public Safety. Moore had hired Eric Tolbert as Director of Emergency Management prior to the storm and he describes the changes they had implemented following Hurricane Fran in 1996. According to Moore, during the three year interim between the storms, state government had developed a more efficient approach to emergency management. In particular, he stresses the new role of computers in improving communication.
Citing this Excerpt
Oral History Interview with Richard H. Moore, August 2, 2002. Interview K-0598. Southern Oral History Program Collection (#4007) in the Southern Oral History Program Collection, Southern Historical Collection, Wilson Library, University of North Carolina at Chapel Hill.
Full Text of the Excerpt
- LEDA HARTMAN:
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I can't imagine what that must have been like personally with
Floyd because I'm sure that was the storm to beat all the
others.
- RICHARD MOORE:
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It really was. The unbelievable part about Floyd was, you know, Floyd
was a monster when it was formed. Floyd was a storm that approached
Andrew and Hugo, the kind of storm that can kill tens of thousands of
people. As it formed and you saw the satellite images of it, and it was
a category five which is the most powerful, it's really quite
frightening. Rarely do we have a perfect storm form, and when I mean
perfect I mean the size of it and the shape of it. It's
almost beautiful in a powerful, scary kind of way.
- LEDA HARTMAN:
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A macabre way.
- RICHARD MOORE:
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That's right. That's right, but to know that
nature can create something with that perfect symmetry of the power. As
it began to form and as it began to threaten Florida, and then Georgia,
and then South Carolina, and then North Carolina, and I'll
get into more detail in this but the path within North Carolina changed
itself three times. Then ultimately the wind part of the storm was
really no big deal. I remember having watched through this having a
tremendous sigh of relief and heading home about three
o'clock in the morning to take a break, change clothes, take
a shower, grab a nap, and I walk inߞthis is a home that my
wife and I have here in Raleighߞand I walk in, and
I'm just about to go up the steps, and I hear the sound of a
waterfall, and I can't imagine what it is. So I go down the
basement steps, and that was a waterfall in my basement rapidly filling
up. Apparently the storm drains, the sewer system was backing into our
home which, of course, happened all over North Carolina, but that was my
first personal indication that something different was going on in this
storm.
- LEDA HARTMAN:
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You didn't get off as easily as you thought you were going
to.
- RICHARD MOORE:
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No, no, no. Like a lot of people in the emergency management business, I
had a couple of neighbors come over. We moved a couple of pieces of
furniture up, but basically I had to tell my wife,
"You've got to handle this. I've got
millions of folks counting on stuff I've got to do,"
and basically left a mess at home, as did many, many, many National
Guardsmen, and law enforcement and emergency workers.
- LEDA HARTMAN:
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Absolutely, and I've actually talked with some in the eastern
part of the state who had their own homes flooded, and they
didn't know where all their family members were, and they
were going out and helping other people. It's quite
remarkable.
- RICHARD MOORE:
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It really is.
- LEDA HARTMAN:
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It happened with you, too.
- RICHARD MOORE:
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It did. It did. It happened with me, and that's just the
thing that is just so remarkable about Floyd in particular, that you see
the very, very best in human nature. I think that's
what's been so powerful for me because in many ways because
of the time I spent on TV and radio in my role, I kind of became the
public face of the storm, and I'm the person that got all the
thank yous, and I didn't deserve them. I had a real
connection that you rarely have in government or public policy to feel
the outpouring of gratitude from tens of thousands of people all over
eastern North Carolina because of all these Herculean efforts. People
just didn't care. They wanted to do whatever it took to help
their neighbor, who they didn't even know.
- LEDA HARTMAN:
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Right, right, but got to know. Can you describe the bureaucracy for me?
- RICHARD MOORE:
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Sure.
- LEDA HARTMAN:
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In terms of the organizational structure in the state, what agency was
charged with providing what relief service?
- RICHARD MOORE:
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Sure, and it's actually one of the things that I'm
most proud of. We, with the help of Eric Tolbert who I hired to be the
Director of Emergency Management, with Governor
Hunt's blessing of course, a North Carolina native who had
gone down to Florida after Andrew and really had incredible
organizational skills. One of the things that we had done between the
time that Hurricane Fran hit and the time Hurricane Floyd hit is we had
changed the way we were organized from a bureaucratic standpoint. The
emergency management system in North Carolina and, indeed, in the
country is set up as a chain of command. The on-the-ground position is a
county emergency management coordinator. The only way that the system
works and the reason that it works so well is if you're in a
county and you've got a problem with the school, or with the
city, stop lights, or anything you need to channel those requests
through one person in a county, and then that person channels that
request to emergency management here in Raleigh in the basement of the
administrative building, the bunker over there where we've
all spent so many hours. Thank goodness no one has spent any time there
the last couple of years. So the problem or the needs come up through
the county. We did a lot of education [of] the principal of the school
or the mayor of the town so they knew they didn't need to
call Raleigh directly. They needed to get that person, and most of the
counties had an emergency center, and most people knew where it was.
Then at the receiving end we control the tasking of all state, federal,
and local resources. We prioritized and then send it back down. That, in
a nutshell, is the way the system worked. But one of the things that we
had changed tremendously is we used to do business by telephone. Gosh,
we'd have seventy-five phones over there in the basement of
the administration building. Just that summer we had gotten software
written. We had gotten a grant from the Federal
Government. We'd given a laptop to every county emergency
management coordinator. We had training on how to use it, so when the
request came in at the county level they were typed in by the EM
coordinator, and in many instances we have regional EM state employees
that were out there with those folks, but then the software
automatically prioritized the request. It was so weird to have been
through Fran, Bonnie, Bertha, not Dennis because we had the new system
in place for Dennis but Dennis was just so concentrated on one area, so
instead of hearing the phone ring like crazy and having all these
people, we took this whole room, and we gave all the agencies a room
outside, and there were about four of us sitting, and just about as
quiet as it is now at this table, with the clicking of a laptop looking
at the screen helping prioritize with the computer. But we cut our
response time down from, in some instances, ninety-minutes, two hours to
always less than five minutes. It's great comfort that I know
as we were battling against this slow tidal wave of Floyd, sending
volunteer fire departments into towns in the middle of the night, waking
people up, getting them out of their house[s], that that time savings in
that software I know saved lives. It's a wonderful feeling.