Responding to criticism for delayed aid and overlooked victims
Moore responds to criticism regarding delays to providing relief and that some people had fallen through the cracks in the wake of Hurricane Floyd and the state's response to it. According to Moore, accountability was one reason that aid was sometimes delayed and he laments the fact that some people had, indeed, fallen through the cracks in the process. Ultimately, however, he expresses pride in the state's response to the disaster (as is evident throughout the interview) and he argues that the response was a learning process.
Citing this Excerpt
Oral History Interview with Richard H. Moore, August 2, 2002. Interview K-0598. Southern Oral History Program Collection (#4007) in the Southern Oral History Program Collection, Southern Historical Collection, Wilson Library, University of North Carolina at Chapel Hill.
Full Text of the Excerpt
- LEDA HARTMAN:
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Okay, this is great. I need to ask you two devil's advocate
questions.
- RICHARD MOORE:
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Okay. All right.
- LEDA HARTMAN:
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Just to be balanced. I am sure you know this more than I do, but a lot
of the people on the ground who were waiting to get out of those FEMA
trailers, or waiting to get their checks so they could reopen their
business, whatever, so many people expressed frustration at the delay of
government, and said, "If we hadn't had private
organizations working with us, churches, charities, volunteers, we
wouldn't have gotten anywhere. The government was so slow,
and there was so much frustration." What's your
response? I know you've heard that many times before.
- RICHARD MOORE:
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And my response to that is six-hundred dollar toilet seats and
five-hundred dollar hammers. And the reason I say that is because
government has a fiduciary responsibility to the rest of the tax payers
whose money they're spending, and most of the bureaucratical
delayߞnow I have to say, I think we've cut that
delay down tremendously over the yearsߞmost of that delay is
verifying that you're owed the money. I know that that is
very, very frustrating but when you're on this side of the
counter, that's part of what the people who put you there
expect from you.
- LEDA HARTMAN:
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Accountability.
- RICHARD MOORE:
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Accountability. It's a luxury, and it's a
flexibility that private charities and industry have that you
don't have when you're spending government
dollars. Is that always a legitimate excuse? No, but it's
oftentimes. I've watched the process of these claims.
I've studied these systems. I've tried to figure
out, how do you cut out some of the delays? Some of
it you just can't. If somebody's qualifying for a
twenty thousand dollar grant, and they can't earn more than
this money, you've got to have the financial data, and
you've got to check to make sure that it's
accurate financial data before you can let that check go.
- LEDA HARTMAN:
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Okay. Great. I'm glad I asked you that. The other one is
about the people who have fallen between the cracks, the people who are
too wealthy to qualify for a lot of assistance, but not wealthy enough
to compensate for all their losses.
- RICHARD MOORE:
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And that's what some of North Carolina's programs
tried, were designed to hit the people who were between the cracks. I
can remember Governor Hunt saying very early on that there were a lot of
people in this storm who paid their taxes, played by the rules, had some
assets, and really we wanted some blind, some non-needs based aid. I
think some of the programs were conditioned that way, and if people did
fall between the cracks, you know, you would like to never see that
happen. It always happens in our society, and the best that you can do
is to be vigilant, and come back, and try to make sure that
there's no way that you can't help them now.
- LEDA HARTMAN:
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So learn for the future?
- RICHARD MOORE:
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Well, yeah, gosh. You know, we've learned a lot. This is a
building thing. I think we have learned if the State of North Carolina
ever has to go in the housing business again, I think we've
learned a tremendous amount on what works and what does not work. I
think we'll have a whole lot better product if, God forbid,
we ever have to do that again. And I really think we saw the storm of a
lifetime. I really think it was a hundred-year storm. While
we'll see hurricanes again, and while we'll see
killer storms, we will not see tidal waves in eastern North Carolina.
- LEDA HARTMAN:
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Let us hope you're right.